Tuesday, January 29, 2013
Homelessness & Humanitarian Worker - Personal Helpers and Mentors (PHaMs) Program – Inner North
OUR ORGANISATION
The Mental Illness Fellowship South Australia (MIFSA) is a community based, not for profit
organisation, which provides a range of education, support, rehabilitation and recovery based
services and programs for people with mental illness, their carers (family and friends) and the
community. MIFSA programs are delivered utilising “lived experience” of people with mental illness
and carers, and according to a psychosocial rehabilitation model and recovery philosophy and
practice.
MIFSA’s objectives include promoting greater community knowledge, awareness, support and
understanding of the effects of mental illness on individuals and their carers. These objectives are
pursued through research, illness management, support, reducing stigma and advancing the rights
of people with a mental illness and their carers. MIFSA is a member organisation of MIFA (Mental
Illness Fellowship Australia, www.mifa.org.au), a national body with branches across states and
territories in Australia. For more information about MIFSA services and programs go to
www.mifsa.org
OUR VISION, MISSION and VALUES
OUR VISION is a South Australian community which understands mental illness and responds with
confidence, respect and hope.
OUR MISSION is to increase opportunities to achieve good mental health, to promote acceptance of
mental illness in the community and provide quality services for people with mental illness, their
family and friends.
OUR VALUES: Show Respect, Foster Team, Create Quality, and Embrace Opportunity.
KEY PERFORMANCE AREAS
All MIFSA employees are required to meet at least the minimum level of satisfactory performance in
the following areas within the context and performance of their positions:
Organisation: MIFSA and our strategic goals, including positive culture, policies,
procedures and legislative requirements
Program/Work Area: Program/Work Area tasks & responsibilities
Team: Working relationships within MIFSA teams
Individual: Individual performance areas
Supervisor: Working relationship with your direct supervisor
Leadership: Additional responsibilities which apply to Team Leaders, Coordinators,
Specialists and Managers who participate in Leadership Group
meetings at MIFSA
POSITION SUMMARY
TITLE: Homelessness & Humanitarian Worker
PROGRAM/WORK AREA: Personal Helpers and Mentors (PHaMs) Program – Inner North
AWARD: Social, Community, Home Care and Disability Services Industry
Award 2010, SACS Level 3 or 4
HOURS: 0.6FTE, 22.5 hours per week
LOCATION: MIFSA Wayville
The PHaMs Program is centred on recovery, which is the belief that people with a mental illness can
lead a fulfilled life and be a valuable member of the community with the same opportunities as other
people. The program creates opportunities for progressing individual journeys of recovery by assisting
people to overcome social isolation, increasing their connections to the community and enhancing
personal capacity and skills. A strengths-based approach focuses on a person’s strengths rather than
deficits. A recovery framework recognises that individuals can live satisfying and contributing lives
within the limitations caused by illness.
Under the general direction and direct supervision of the PHaMs Team Leader, PHaMs Workers will
assist in the development, delivery and evaluation of a high quality PHaMs Program within South
Australia.
SPECIAL CONDITIONS
The PHaMs Worker position may require flexible work hours. Flexible work hours are subject to the
needs of the program, as negotiated with the PHaMs Team Leader, with time off in lieu provided where
additional hours are worked to maintain an average of allocated hours per week.
PHaMs Workers will be required to use their own motor vehicle and in this instance, workers will be
compensated for mileage at the Award rate.
Satisfactory National Police clearance is required prior to appointment. You must hold a Permanent
Resident Visa or be an Australian Citizen to apply for this position.
PHaMs Homelessness & Humanitarian Workers primarily work with participants from culturally and
linguistically diverse populations and those individuals who are homeless or at risk of homelessness,
living with mental illness primarily within the Central Business District (CBD) of Adelaide.
PHaMs Homelessness & Humanitarian Workers will develop and sustain links with relevant welfare
services, divergent communities and provide culturally appropriate mental health services.
PHaMs Homelessness & Humanitarian Workers will provide psychosocial support to participants who
are homeless or at risk of homelessness and/or have entered Australia as refugees, resettled due to
the trauma and upheaval of war, torture or are disenfranchised due to religious or cultural beliefs.
DUTIES
*
In consultation with the PHaMs Team Leader, assist in the development, delivery and
evaluation of a high quality PHaMs Program in the Inner Northern metropolitan areas and
Central Business District of Adelaide.
*
Utilise rehabilitation and recovery principles and culturally competent practice to facilitate the
recovery journey for participants.
*
Work closely with the PHaMs Team Leader and team members to develop and implement
resources, policies, processes and networks relevant to the PHaMs Program.
*
Work in a cross cultural context; maintain, promoting and preserving the principles of
multiculturalism and practice.
*
Engage and work alongside individuals who may be from a Culturally & Linguistically Diverse
Background (CALD) or people who may be homeless and who have a severe functional
limitation as a result of a mental illness as well as promote the involvement of their carers,
family and friends in their recovery journey.
*
Engage and work alongside individuals who have a severe functional limitation as a result of a
mental illness as well as promote the involvement of their carers, family and friends in their
recovery journey.
*
Deliver a range of goal-oriented support services for individuals affected by mental illness to
assist participants to develop independent living skills, be a part of the community and manage
their mental health and wellbeing.
*
Work with individuals to develop recovery plans to re-connect with their community, increase
their independence and access support and services in their recovery journey.
*
Maintain appropriate records and reporting relating to the administration of the PHaMs Program
and in accordance with Funding and Service Agreement requirements.
*
Provide mental health information, education, assistance and referral by way of telephone,
email or face-to-face enquiries to enable individuals to access information, services and
supports.
*
Maintain up to date mental health knowledge and undertake self-guided learning on topics
relevant to the PHaMs Program.
*
Contribute to a PHaMs team culture in the office, and in the everyday work of supporting
participants, by utilising the language of recovery, and engaging in feedback which is supportive
and professional.
*
Engage in regular supervision and annual performance appraisals to ensure ongoing
professional development and the delivery of quality services.
*
Contribute to a high standard of service provided by MIFSA by participating in relevant
meetings, delivering programs consistent with MIFSA’s strategic plan, policies and procedures
and participating in continuous quality improvement activities.
*
Plan, develop and implement special projects and events as directed by the CEO to meet
specific and identified needs. This may include working within or alongside other MIFSA
Programs/Work Areas from time to time to achieve MIFSA’s strategic goals
SELECTION CRITERIA
Skills, Knowledge and Experience
*
A tertiary qualification, certificate or diploma relevant to the health or mental health area
*
Demonstrated ability to interact effectively with people across different cultures.
*
Sound knowledge of mental illnesses including impact on individuals, their carers and the
community and relevant community services and means of accessing them
*
Demonstrated ability to successfully interact with people living with mental illness and their
carers
*
Ability to deliver goal-oriented recovery support plans for individuals affected by mental illness
*
Highly developed ability to be flexible and adaptable in a dynamic setting
*
Ability to take initiative and to work autonomously when required
*
Ability to embrace change and strive for continual improvement
*
Demonstrated ability to work effectively within a small team and work collaboratively toward
common team goals both as part of the PHaMs Team and the wider MIFSA team
*
Developing self-management, problem-solving, leadership, communication, organisational and
interpersonal skills
*
Current SA Drivers License and willingness to use own vehicle
*
Current Senior First Aid Certificate and Child Safe Environment accreditation (or willingness to
obtain)
*
Good knowledge of Microsoft Office Programs, email and Internet
*
Sound understanding of organisational operations and workplace practices, eg: Equal
Opportunity and OHS&W
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